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Last updated: June 8, 2026. This policy explains when and how refunds are issued for IndNetGlobal platform subscriptions and services.
Refund eligibility depends on the type of service, timing of the request, and usage of the platform.
IndNetGlobal facilitates connections but is not a party to transactions between buyers and suppliers.
If you cancel a paid subscription plan within 7 days of initial purchase or renewal, you may be eligible for a full refund. After 7 days, refunds are issued on a prorated basis for the unused portion of the billing period, minus any administrative fees.
Fees paid for platform services such as product inquiries, quote processing, or document verification are non-refundable once the service has been delivered. If a service fails due to a platform error, we will either re-deliver the service or issue a credit to your account.
IndNetGlobal acts as a platform connecting buyers and suppliers. We are not a party to B2B transactions between organizations. Refunds for product purchases, supplier quotes, or purchase orders are governed by the agreements between the transacting parties, not by IndNetGlobal.
To request a refund, contact our support team at support@indnetglobal.com with your account email, invoice number, and reason for the refund request. We will review your request within 5 business days and respond with a decision.
Approved refunds are processed within 10-14 business days. The refund will be credited to the original payment method. Bank processing times may vary depending on your financial institution.
Refunds may not be available if: (a) the account has been used in violation of our Terms of Service, (b) the refund request is made after 30 days of the transaction, (c) the service was delivered as described and used by the customer, or (d) promotional or discounted subscriptions with specific no-refund terms.
